Refunds are accepted within 30 days of purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds

• To complete your refund, we require a receipt or proof of purchase and an image of your item (no image needed in case you never received your product) and a reasonable reason to refund

• Reasonable reasons to receive a refund:
  • The product was broken on arrival
  • The product was not the correct one ordered
  • You haven’t received your product after 20 days

You don’t have to ship back the item/s

• If you get accepted for a refund, you don’t have to return your Xtruders or any other purchased item if you don’t want to. Just discard the item/s in a responsible and safe way.
• If you want to return any items, you are responsible for shipping and any extra costs for the return of the goods.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please email us at support@xtrudertools.com or call/Whatsapp us at +358 50 377 5332

Return Shipping

• Please send the item/s to the following Address:

Country: Finland

Address: Vaenoxa

Street: Slaeten 1

Post number: 25910

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable! If you receive a refund, the cost of shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• Please understand we cannot guarantee that we will receive your returned item.

Refund policy updated on Wednesday 2024-09-04 14:12